Key Result Responsibilities

1. Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations’ operation manual. 
2. Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel.
3. Coordinates with Flight Operations daily on business plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with Management to resolve them.
4. Liaises with “Area Manager Ground Operations”, Flight Operations, and MCC to manage AOG, emergencies, technical delays, disruptions and service recovery. 
5. Establishes effective relationships with local authorities, GHAs, Suppliers, and Vendors to ensure station’s operations efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
6. Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments. 

Key Result Responsibilities - Continued

1. Guides and supports the respective personnel in critical complex situations related to laws and diversions such as coordination for customs and immigration clearance.
2. Monitors the GHAs, GSAs, Vendors and Suppliers service level agreements, this includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA related matters to ensure best benefits; recommends enhancements and changes as necessary.
3. Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
4. Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
5.   Ensures Dangerous Goods related incidents are reported to all local authorities and the headquarters.
6. Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
7. Coordinates with Head Office on various issues such as recruitment, interviews, attendance, leave, disciplinary, investigations, trainings, IDs, uniforms, usernames and passwords, etc.
8. Provides Management with comprehensive reporting on station’s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.

Qualifications (Academic, training, languages)

• Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university.
• Basic Airport safety and security procedures and regulations trainings are a must.
• “IATA Dangerous Goods Regulations”, “Passenger Handling”, and “Ground Operations Procedures” trainings or certificates are a must for this role.
• Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
• Proficient in “Passenger Handling System” and “Departure Control System” (DCS)
• Proficient in Microsoft Office suite, Internet, Web Search. 
• Very good written and verbal communication skills, Technical reports writing, presentations, etc.
• Very good in English Language

Work Experience

• 6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company. 
• Must have a minimum of 3 years of experience as “Airport/Station Manager” leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
• Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
• Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
• Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly.
• Experienced in monitoring contracts and service level agreements (SLAs).
• Capable of implementing policies, procedures, and manuals in line with standards and regulations.
• Relative commercial background and understanding of P&L accounting.
• Exposure to QA/Safety/Security/Audit procedures and practices .
• Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation.
• Composed, self-confident and focused, committed to efficiency and successful safe results.